All About Scotty's Towing and Recovery Services
Professionalism. Excellence. Timeliness.
Fast, efficient, and honest, Scotty's Towing and Recovery Services has become a reputable and well-known Towing Service. Our team is up for every job, managing projects with the skill and experience our clients have come to expect. We want our customers to be satisfied with our work, which is why we provide open communication channels throughout the duration of each project.
Refund and Cancellation Policy
The towing and roadside assistance team at Scotty's Towing and Recovery Services, LLC has you covered, but before you schedule a service make sure that you are 100% certain that you need our assistance. We require payment up-front to secure a spot on the schedule.
It isn't our business practice to take people's money for no reason. We are here to provide a crucial service when you need it the most. Reserving a spot on the schedule can cause longer wait times for future calls and possibly missed opportunities. When a call is cancelled, the lost revenue isn't just subject to that single call. For that reason, we have developed the following policy:
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Our Return Policy: Once a service is scheduled and paid there are no refunds typically in most cases unless otherwise stated by management at the time of the initial call. After we receive and process the payment, a dispatch is sent out and considered a non-refundable reservation for the tow truck/service vehicle, equipment, and operator (driver). When scheduling a service, you acknowledge that you have read and agree to our Refund and Cancellation Policy.
All sales are final.
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How do I cancel a service?
Has the problem with the vehicle been fixed before our driver arrived (ie vehicle starts, a Good Samaritan stopped to help change tire, etc.)? Call us to cancel the service call ASAP. The faster the service is cancelled, the more lenient management may be with the refund policy. With all cancellations, there is no guarantee of a refund and these requests are handled on a case-by-case basis. You can cancel using one of the following methods:
Call or Text (270) 776-9898 where you can reach a live dispatcher 24/7
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